Returns & Exchanges
We strive to ensure that every customer is satisfied with their purchase.
However, we understand that sometimes a product may not meet your expectations.
Therefore, we have formulated the following returns & exchanges policy to facilitate a smooth experience.
Eligibility for Returns:
Items purchased directly from Steinvorth Attire are eligible for return within 9 days of the delivery date.
To be eligible for a return, items must be unworn, unwashed, & in their original condition with all tags attached.
We reserve the right to refuse returns that do not meet these criteria.
Return Process:
To initiate a return, please contact our customer service team at sales@steinvorthattire.com to request a
Return Merchandise Authorization (RMA) number.
Once you have received your RMA number, securely package the item(s) and include the original packing slip or proof of purchase.
Ship the item(s) back to us using a tracked and insured shipping method.
*The customer is responsible for all return shipping costs.*
Refunds:
Upon receiving the returned item(s), we will inspect them to ensure they meet our return criteria.
If approved, a refund will be issued to the original payment method within 7 business days.
Please note that shipping fees are non-refundable.
Returns and Exchanges Policy: Made-to-Order
Exceptions
Custom-made or personalized items are non-returnable & non-refundable, except in the case of defects or errors on our part.
Purchases made with a total discount of 30% or higher are only eligible for store credit or exchange.
Purchases made with a total discount of 50% or higher are non-returnable.
Returns and Exchanges Policy: one-of-a-kind pieces
We believe in the quality & timeless elegance of our one-of-a-kind pieces.
However, Should the need arise for a return, or if an item not meet your expectations, we are committed to ensuring your satisfaction through our structured returns & exchanges policy.
Eligibility for Exchanges:
We offer exchanges for items of the same value or higher.
Exchanges are subject to availability. If the desired item is not available, a refund or store credit will be issued.
Exchange Process:
To request an exchange, please contact our customer service team at sales@steinvorthattire.com to initiate the process.
Once your exchange request is approved, follow the Return Process outlined above to return the original item(s).
Upon receiving the returned item(s), we will process the exchange & ship the new item(s) to you.